Questions
Frequently asked questions
Short answers about the social casino, virtual credits, age, privacy and help.
Is Pick Verionex real-money gambling?
No. It is a free social casino for entertainment only. There is no real money anywhere on the Site: you cannot deposit, wager, win or withdraw money or anything of monetary value.
Can I win prizes or cash out my credits?
No. Virtual credits have no cash value and cannot be redeemed, cashed out, sold, traded or exchanged for anything. There are no real money prizes and no cash-out.
Do I need to buy anything?
No purchase is needed, and no purchase is possible. There is no shop, no in-app purchase and no payment system. If anyone asks you to pay for our credits, it is not us.
How old do I have to be?
18 or older. The Site is for adults in the United Kingdom.
What happens when I run low on credits?
When your balance falls under 1,000 virtual credits, a Free refill button appears in the header and restores your balance to 10,000.
Why did my balance reset?
Your balance is stored only in your browser. Clearing site data, using private browsing or switching devices starts a fresh balance of 10,000. We have no copy of it.
Are the games fair?
Results are drawn with crypto.getRandomValues, the secure random source in your browser. The slots are tuned to return about 90% of credits played in our simulations, roulette uses a standard European single-zero wheel, and blackjack uses a six-deck shoe with published rules.
Do you collect my personal information?
No accounts, no analytics and no advertising. We only receive information if you email us. Read the Privacy Policy for details, including your rights under the UK GDPR.
What are the pvx- keys in my browser?
They are the six local storage keys the Site uses: pvx-age, pvx-consent, pvx-credits, pvx-pause, and the optional pvx-sound and pvx-recent. The Cookie Policy explains each one.
Does GamStop apply to this site?
GamStop is the UK self-exclusion scheme for real-money gambling operators. This site is not a real-money operator, so there is nothing to withdraw and no account to close here. If you have registered with GamStop and want to avoid casino-style games altogether, you can also use the pause on the Responsible Play page.
I am worried about my gambling. Where can I get help?
Call the National Gambling Helpline from GamCare on 0808 8020 133, free and 24 hours a day, or visit GambleAware. Samaritans are on 116 123 at any time, and NHS 111 gives urgent health advice.
